![]() Promote self help and improve operational efficiency.Provide a personalized experience for end users in the self-service portal by presenting only those services that the end users are entitled to or those that are relevant to their role.Provide a role-based access to the various services in the service catalog.Lists end user facing IT services like provisioning of laptops, request for a new software, etc Technical service catalogīack end IT services like server provisioning, software patching, firewall upgrades etc ![]() IT team offers its end users, with relevant information such as the expected duration of service delivery, the associated operational costs, and approvals. Streamline IT service requests and make way for exemplary service delivery!Īn IT service catalog is a directory of all the services that an That means, you can configure approvals, SLAs, tasks and notifications to be automatically triggered when a service request is raised. The service catalog allows for process automation by enabling custom workflows to be associated with each type of service request. Custom templates for each service enable end users to quicklyĬhoose services in the self service portal. ManageEngine's ServiceDesk Plus is an IT help desk software that comes with a customizable service catalog where IT organizations can publish their supported IT services.
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